This is a 2x2 matrix describing “flavors” of digital CX based on high and low human involvement, and digital vs. physical media. (Thanks to
2x2 matrix for framing digital experiences-thoughts?
+67
+15Thanks for sharing! It's a really interesting way to visualise the different "flavours" of digital CX based on human involvement and media type. This framework resonates with the challenges and opportunities we face in crafting digital/in-person experiences for our community.
Were working on in-person meet ups by the way, later in the year!
+67Thanks,
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