NEW XM Institute Research: Consumer Channel Preferences and Priorities for 2025.

JamesScutt · 2025-03-12T11:22:33+00:00

TL;DR: The research identifies shifting consumer channel preferences and highlights the importance of adapting strategies to meet these changing demands.Key points:Consumers increasingly prefer digital channels for interactions, especially mobile and social media. Personalized experiences are becoming crucial in engaging customers effectively. Trust and transparency are key factors influencing consumer decisions. Brands must harness data to anticipate and respond to customer needs. Sustainability and ethical practices are increasingly valued by consumers when choosing brands.The full content is about a 5-minute read.https://www.xminstitute.com/research/consumer-channel-preferences-priorities-2025/How is your organisation planning to adapt to the changes in consumer preferences?

NEW XM Institute Research: Consumer Channel Preferences and Priorities for 2025. | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded