Recent conversations include how culture influences CX strategies & ideas to enhance feedback through open commentary. Here’s the TL:DR version:
Customer Experience
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@SteveBelgraver pointed out how cultural differences might impact the customer experience.-
@ahmedA shared his thought, “Whether it’s changes in culture, departments, or even the time of year, the true value of a metric lies not just in its absolute value, but in analyzing how it changes.” - Our XM Community is a truly global one and is uniquely positioned to join the conversation. Share your thoughts!
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Digital Feedback
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@m3gonzal is seeking ideas for how digital clients can provide insightful comments.