Job opening at CHG Healthcare: Qualtrics Administrator

Hi there, we are hiring for a Qualtrics Platform Admin.
Please apply online if interested. Feel free to contact me with any questions:
 https://internal-chghealthcare.icims.com/jobs/6499/engineering-administrator---survey-technology-platform-owner-qualtrics-administrator/job?mobile=false&width=1115&height=700&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-360
CHG Healthcare is looking for a Platform Owner to support our Experience Management teams. The Customer and Employee Experience teams use the Qualtrics XM Platform to measure our customer and employee sentiment through NPS, transactional, service, and engagement surveys. These programs, run through the Qualtrics XM Platform, give us insight into our customer and employee behavior and where our company can improve our service and offerings. The CX team is centralized in Marketing but provides insight and recommendations to our partners in sales, product, marketing, operations, and account management. The EX team sits in our culture team and supports the entire company with leadership and engagement coaching. As a Platform Owner you will be the go-to technical expert for the Qualtrics surveys, automation logic, reporting, integrations, customization, and maintenance. You will work with our internal customers on their survey needs and collaborate with our marketing, analysis, engineering, and data teams to maintain, improve, and develop relevant survey programs, reports, and dashboards. You will have a hyper customer focus and value driven results. This role will work collaboratively across the organization while reporting into our IT Services department.

Your role:

• Become an expert on the Qualtrics XM Platform and related solutions


• Accountable to demonstrate extreme ownership for the day-to-day management and administration of the Qualtrics XM platform and related solutions including but not limited to: monitoring, security, vulnerability remediation, performance, data protection and disaster recovery


• Identify and recommend solutions for improvements to Qualtrics XM Platform


• Work collaboratively to build relationships and recommend best practices and new technologies


• Work on complex technical programs both independently and/or collaboratively with an understanding of system architecture both up and downstream to minimize disruption when implementing/integrating new solutions


• Create, establish, and enforce security best practices


• Understand permission structure with AD/Okta, Azure AD and Qualtrics access


• Act as subject matter expert for user questions about the digital product features and capabilities


• Drive user adoption and best practices by creating communications, training, documentation, and launch plans



Your qualifications:



• Tech savvy, with a passion for learning new technology systems and tools


• Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executives


• Holds oneself to high standards and is never satisfied with the status quo


• Able to dive deep and is never out of touch with the details of the business


• Is a naturally curious, self-starter who makes a habit of asking relevant questions

• 3-5yrs in support and/or administration of CX/EX, Marketing, IT, Data Analytics, or related function and applications


• Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs


• Experience working with CX/EX programs, HR operations, HRIS, or Talent Acquisition activities

• Bachelor’s degree or equivalent years of experience in IT, HR, Business Administration, or related field


• Experience in the Qualtrics XM Platform


• Experience in writing SQL and AMPscript languages


• Experience in training, learning, development, and facilitation



In return, we offer:



• Competitive pay


• Flexible work schedules - including work from home options available


• 401 (k) retirement plan


• Healthcare coverage with corporate wellness program


• Free health center and health coaching for employees and dependents


• 18 days of PTO your first year and paid holidays


• Up to 16 hours of paid volunteer time off


• Award-winning training and development programs