How do I create a "condition" based on a certain scale? | XM Community
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Dear Community,

I created a matrix tables with series of statements from "strongly agree to strongly disagree. For those that selected strong disagree and disagree, I would like to set a condition where we ask them Why they choose it and ask for feedback on their experience.
How can I do it, I would greatly appreciate if someone could help me out!

Without knowing the details of your survey you can Carry Forward choices and present them in the next block, and then play with Display logic so you only have it happen for the ones that received a bad score.


Thanks for your input MatthiasM. I tried the option to carry forward choices for statement which were selected as "disagree" and "strongly disagree" of which I would like to seek feedback (free text)... this part can't seem to be done. Is there aa URL link you can direct me to read up ?


You could set up display logic on one or more follow-up open ended questions. Carry forward is not a great option for your particular situation (with multiple triggering conditions: "disagree" or "strongly...")
If you wanted a single follow up question regardless of how many items they selected "disagree" for, you would set the display logic for that follow up to display if "disagree" or "strongly disagree" was selected (there's an option to set this logic for those response options across list items, just if they were selected at all).
If you wanted one follow up question for each list item they select "disagree" for, you could either make a single open-ended question for each list item (using display logic to display that open end if they selected "disagree" or "strongly disagree" for that particular list item) or do the same kind of thing via a form question in which the form question itself would have display logic to display if "disagree" or "strongly disagree" was selected at all, then each form field would also have display logic to display only if its corresponding list item was indicated as "disagree" or "strongly disagree."


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