I'm interested in learning more about the 2 way email feature so that unlicensed employees can respond to an email sent out through a ticket and their response is automatically logged in Qualtrics.

Hi @Lparlin & @Akdashboard! Just wanted to jump in here. This feature does in fact exist and we have documentation on it that you can find here. :)

Only outbound emails are documented when sending out from a ticket. Any reply would go to the sender's email account and they would have to copy and paste in to the comments section of the ticket in order for it to appear. It is a bit of chore and something that should be improved upon. You should consider placing a feature request for this.

Does anyone have experience with using the 2 way email documentation feature in managing tickets?

Does anyone have experience with using the 2 way email documentation feature in managing tickets? | Experience Community

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