TextIQ Actionability category name change | XM Community
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TextIQ Actionability category name change

  • April 24, 2023
  • 1 reply
  • 30 views

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A request about the catogories for TextIQ Actionability: Our Legal department has a concern with the rating of “response needed,” because it implies that we must actively respond to every individual whose text falls into this category.  They would prefer a label such as “review needed” which implies further action but does not imply that we need to contact every respondent.  

1 reply

CxEx
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 70 replies
  • April 24, 2023

You can implement that in survey flow by adding text iq, if on real time response allign to topic you can create flag. Refer below link. 

https://www.qualtrics.com/support/survey-platform/survey-module/survey-flow/advanced-elements/text-iq-powered-survey-flows/


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