Hello, I would like to include the incomplete answers that I keep in the response rate. How can I do it? Currently, the incomplete responses saved are not being reported to me ... Example: I have 4 customer responses registered but only one of the customers has completed the survey 100%. And in the dashboard, it appears that I only have 1 finished answer and I would like the 4 to appear. Thank you
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Saved in complete surveys - Rate of response
Best answer by InessaG
Hmm... I'm using a custom metric to calculate my partial responses Beyond checking if you have the right filters on that count, I don't have any suggestions. Perhaps reach out to support.
Another note on the partial counts - it's actually inflated usually. It counts anyone that may have clicked on the survey link even if they didn't respond to any questions, or if the spam filter clicked on the survey link rather than a person. So I don't rely on this metric for much reporting.
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