Hello everyone,
I’m working on a use case in Qualtrics where we need to update the ticket status if a respondent does not respond to the survey for 7 days.
The requirement is:
-
A survey is triggered for a respondent linked to a ticket.
-
If the respondent submits the survey, the ticket status gets updated as closed based on the response.
-
However, if no response is received for 7 days, we want to automatically update the ticket status (for example, mark it as No Response or Closed).
Since there is no response data in this case, I’m unsure how to implement this logic in Qualtrics.
Has anyone implemented something similar? What would be the best approach using workflows or ticketing logic
Any guidance would be really helpful.
Thanks in advance!
