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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
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WELCOME TO THE QUALTRICS

Experience Community

26,259 Topics
75,050 Replies
45,197 Members

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Featured topics

X4 Seattle: March 17 - 19, 2026

The annual gathering of experience leaders arrives in Seattle X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mount

Forum|Forum|3 months ago

3823

Announcing our first X4 keynote speaker + calling ALL speakers 📣

Forum|Forum|3 months ago

1721

Qualtrics’ fine-tuned AI outperforms general-use LLMs on survey research

Forum|Forum|22 days ago

870

💜 Community Love Language | Badge of the Month | February 2026

Forum|Forum|2 days ago

8914

Recently active
Product Forum
Thought Leadership

AlonsoCAdministrator

Badge of the Month

💜 Community Love Language | Badge of the Month | February 2026

This month, we're celebrating Qualtrics Love with a twist: discovering your Community Love Language! If the Qualtrics Experience Community had "love languages," which one resonates most with you? Share your love language(s) and a specific example of

8914

15 minutes ago

kgillisLevel 6 ●●●●●●

Survey Platform

Scoring weighting WITHIN a survey flow

I have a survey with scoring where questions will be weighted differently for their final score. Typically I can weight and do calculations/custom metrics within a dashboard - except for this project I must have the weight calculations completed and

364

59 minutes ago

MichaelCAdministrator

Rank & Rewards

Welcome to the XM Community Merch Store 🧢 FAQs

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular R

Scoring Using Multiple Scoring Types

Hello! I am trying to create an assessment using multiple scoring categories. We are trying to have it generate a different results page based on the highest scoring categories. I have it worked out for 1 scoring type at a time, but I can’t figure ou

New Calendar Question Type - Removing Time Interval?

It appears Qualtrics has included it’s own Calendar Question Type. Yay!However, it looks like it also includes a time-interval formatting feature where people HAVE to pick a time. Currently there is not an option to exclude this.I contacted Support a

135710

3 hours ago

R

Rod_PestellLevel 4 ●●●●

Survey Platform

Can you reset / undo the ranking of a ranking question

Hi All, I have a ranking question (in classic theme, ie not the new simple theme), using choices from a previous question but hopefully that doesn’t matter.. I would like to know if it’s possible to undo / unset the ranking in case someone accidenta

Website & App Insights

Tracking 0% responses for website intercept surveys

Hi Everyone,We’re implementing Website Intercept Surveys and trying to build a user‑level funnel for tracking:Users who see the survey Users who start the survey (first interaction) Users who complete the survey Users who close/abandon the survey Cu

ChipperLevel 2 ●●

Report edits not saving

Qualtrics reports is not saving my edits. The platform indicates that changes are saved; however, when I log out and log back in, the changes were not saved.Any ideas or suggestions?Thanks!Chipper

43329

C

4 hours ago

PeeyushBansalLevel 7 ●●●●●●●

Survey Platform

Matrix question with text on both side and scales as Multi

How can we make matrix like below, I checked bipolar but it does not looks like below:

Survey links only allowing one completion due to distribution (Q_DL)

HI, we set up links for a client survey with embedded data, where the emails were being sent outside of Qualtrics, so we wanted one link per client with the embedded data.we set up links such as this one, not realising that the link was a single use

AlonsoCAdministrator

💜 Community Love Language | Badge of the Month | February 2026

This month, we're celebrating Qualtrics Love with a twist: discovering your Community Love Language! If the Qualtrics Experience Community had "love languages," which one resonates most with you? Share your love language(s) and a specific example of

8914

15 minutes ago

kgillisLevel 6 ●●●●●●

Survey Platform

Scoring weighting WITHIN a survey flow

I have a survey with scoring where questions will be weighted differently for their final score. Typically I can weight and do calculations/custom metrics within a dashboard - except for this project I must have the weight calculations completed and

364

59 minutes ago

MichaelCAdministrator

Rank & Rewards

Welcome to the XM Community Merch Store 🧢 FAQs

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular R

Scoring Using Multiple Scoring Types

Hello! I am trying to create an assessment using multiple scoring categories. We are trying to have it generate a different results page based on the highest scoring categories. I have it worked out for 1 scoring type at a time, but I can’t figure ou

New Calendar Question Type - Removing Time Interval?

It appears Qualtrics has included it’s own Calendar Question Type. Yay!However, it looks like it also includes a time-interval formatting feature where people HAVE to pick a time. Currently there is not an option to exclude this.I contacted Support a

135710

3 hours ago

R

Rod_PestellLevel 4 ●●●●

Survey Platform

Can you reset / undo the ranking of a ranking question

Hi All, I have a ranking question (in classic theme, ie not the new simple theme), using choices from a previous question but hopefully that doesn’t matter.. I would like to know if it’s possible to undo / unset the ranking in case someone accidenta

Website & App Insights

Tracking 0% responses for website intercept surveys

Hi Everyone,We’re implementing Website Intercept Surveys and trying to build a user‑level funnel for tracking:Users who see the survey Users who start the survey (first interaction) Users who complete the survey Users who close/abandon the survey Cu

ChipperLevel 2 ●●

Report edits not saving

Qualtrics reports is not saving my edits. The platform indicates that changes are saved; however, when I log out and log back in, the changes were not saved.Any ideas or suggestions?Thanks!Chipper

43329

C

4 hours ago

PeeyushBansalLevel 7 ●●●●●●●

Survey Platform

Matrix question with text on both side and scales as Multi

How can we make matrix like below, I checked bipolar but it does not looks like below:

Survey links only allowing one completion due to distribution (Q_DL)

HI, we set up links for a client survey with embedded data, where the emails were being sent outside of Qualtrics, so we wanted one link per client with the embedded data.we set up links such as this one, not realising that the link was a single use

232

C

15 hours ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

261

22 days ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

191

26 days ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

692

1 month ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

311

2 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

9788

3 months ago

M

monica.irizarryLevel 1 ●

Welcome and Introductions

Introduction - Mónica Irizarry

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico. Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

763