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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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AnalystRACLevel 2 ●●

Workflows

Linking email and SMS distributions for reminders

Can we send SMS reminders to unfinished respondents when the initial invite was sent by email? Can we send email reminders to unfinished respondents when the initial invite was sent by SMS? If yes, how? Does this apply to manually distributed

Including line breaks in side by side open ended question

Hello, I have a survey question which is a side by side open ended question. I have a workflow using piped text to an excel sheet. I have been trying to make it so I can have the 3 names in one cell where instead of it being one long line of text, th

Matrix to Single Likert Questions and Dashboards

Hello everyone. I am hoping someone can help with the some issues I am having. In order to meet WCAG accessibility requirements, I need to convert the Matrix questions I have into separate questions. That part is easy, but my questions have to do wit

AlonsoCAdministrator

🐾 Dog Days of Summer | Badge of the Month | August 2026

You've probably heard the phrase "dog days of summer" — it refers to the hottest, most sluggish stretch of the season. The name actually comes from ancient astronomy: it marks the period when Sirius, the "Dog Star," rises alongside the sun, which ear

Experience Management (XM) Discussions

Why Do So Many Visitors Ignore Proactive Chat Pop-Ups?

A website chat widget can make it easier for visitors to ask questions and contact a business, but not every visitor will respond to a proactive chat pop-up. When the message appears too early, feels generic, or interrupts the visitor's browsing expe

jduncanLevel 2 ●●

Good morning! My manager has taken the training and would like to search around in the tool but he keeps getting the error response below. Does anyone know who he can contact to see why this is happening only to him? Thank you!

Results Dashboards are not intuitive

I am a longtime Qualtrics user. I feel like I am in expert in most things on the platform but the ‘Results Dashboards’ are not at all intuitive. I have read the online documentation multiple times and still struggle to create results dashboards for b

analopezrodQualtrics Employee

Survey Platform

Move from Legacy Results Reports to Results Dashboards

This is an important product notification regarding the upcoming deprecation of Legacy Results-Reports. Legacy Results-Reports are being retired. To avoid disruptions, you'll need to move to Results Dashboards.What you need to doIf you only use quest

fchenQualtrics Employee

Announcements

Describe the Decision, Get the Study: Conjoint and MaxDiff in Research Agent

The two hardest studies to design are now the fastest to start. Describe the trade-off you're trying to understand—Research Agent builds the conjoint or MaxDiff around it.Conjoint and MaxDiff produce some of the most decision-grade answers in researc

AlonsoCAdministrator

Important product notification, tracking challenges, and dashboard field visibility questions

Happy Friday, Community! This week brought workflow tracking challenges, dashboard field visibility questions, branching logic puzzles, and a big product notice you'll want to see. Welcome to our newest community contributors! @cmurtaugh started the

AnalystRACLevel 2 ●●

Linking email and SMS distributions for reminders

Can we send SMS reminders to unfinished respondents when the initial invite was sent by email? Can we send email reminders to unfinished respondents when the initial invite was sent by SMS? If yes, how? Does this apply to manually distributed

Including line breaks in side by side open ended question

Hello, I have a survey question which is a side by side open ended question. I have a workflow using piped text to an excel sheet. I have been trying to make it so I can have the 3 names in one cell where instead of it being one long line of text, th

Matrix to Single Likert Questions and Dashboards

Hello everyone. I am hoping someone can help with the some issues I am having. In order to meet WCAG accessibility requirements, I need to convert the Matrix questions I have into separate questions. That part is easy, but my questions have to do wit

Results Dashboards are not intuitive

I am a longtime Qualtrics user. I feel like I am in expert in most things on the platform but the ‘Results Dashboards’ are not at all intuitive. I have read the online documentation multiple times and still struggle to create results dashboards for b

Ticketing - Merge flows

I run a program with dozens of NPS surveys built with multiple ticketing systems. Is there anyway to streamline say 3 different ticketing processes into one across unique journeys?

policyandresearchLevel 2 ●●

Survey Platform

Display question if previous answer is 90 days ago or more

I need to display either a question or an entire block (either could work) based on a date entered in a previous question. At the end of block C, respondents enter a date about the last time they received a service. If that date entered (validation r

Is it possible to display unique images to each participant within a question or message?

Hi, I’m new to Qualtrics and would like to see if it’s possible to display unique images to each participant within a survey. If so, how would that work?

Piping Qualtrics Survey URL

Hello XM Community,I'm wondering if anyone knows of a way to include a Qualtrics survey URL in an email without it being rendered as a clickable hyperlink.I previously used an invitation template from the Qualtrics Library that achieved this behavior

riverac6Level 1 ●

Sequentially Numbering the Emails Sent through Workflow

I am have created a form for seven different grants to request the evaluation form they need for trainings to be created by our student workers. This was setup a decade ago through Wufoo which has plenty of difficulties so I want to move it to Qualtr

Experience Management (XM) Discussions

Error Message

Hello:I am new to Qualtrics and I currently have a survey that members are participating in. However, I have received a few messages stating that when they are at a certain section of the survey and asked to input a whole number, they are receiving a

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5 days ago