Org Hierarchy Selections in EX Survey Not Sticking Across Dashboard Pages

Question

Hi Fellow EX users!I’ve got an employee pulse survey with 3 Org Hierarchies. Oddly, for 2 of the 3 surveys the Org Hierarchy selections aren’t persisting when switching between dashboard pages. For example, say that there are three Org Hierarchy Options available: A, B, and C.  If I select A and B, the page I’m currently on will correctly update but when switching to another page the selection resets back to A, B, and C.   What’s even weirder is that if only A is selected that option persists when moving between pages. I’ve tried toggling the “Allow Org Hierarchy Multi Selection” option on and off in the General Section of the Dashboard settings but this isn’t resolving the issue. Qualtrics support hasn’t responded, any help from the community is greatly appreciated!

ash123 · Answer

On the CX side, applying filters to a dashboard page doesn’t automatically update the filters applied on all pages of the dashboard. You would have to select filter criteria on each page that you click on. There is an option to click on a filter and lock it though, so that it doesn’t change criteria.

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