Tracking File Downloads in Audit logs

Question

Qualtrics Logging and Proxy Access Analysis of Qualtrics logs is adequate for auditing purposes. However, a manual correlation of timestamps is currently necessary to distinguish between activities performed by legitimate users and those conducted via proxy logins. This is a consequence of the system recording audit trails for standard user activity and proxy usage in distinct log files. Consolidation of this information into a unified log event file would significantly improve efficiency and facilitate more comprehensive analysis. We have created a Qualtrics ticket for the same and got a came to know that  this functionality is currently not available in the Qualtrics platform.

Lpena · Answer

Hello,Current State of Audit LogsQualtrics currently uses separate audit logs for standard user activity and proxy login activity. This separation requires administrators to manually correlate timestamps to differentiate between genuine user actions and those performed by a proxy.Key Challenge: Identifying and distinguishing proxy logins requires manual effort due to the distinct log files and current limitations in the audit user interface (UI).Tracking: Proxy logins are audited and visible to Brand Admins under the Security -> Activity tab. Proxy sessions last 60 minutes and are renewable for up to one day.Path ForwardThere are ongoing efforts to consolidate these logs into a unified event file and improve the audit UI's filtering capabilities, which will significantly enhance auditing efficiency and analysis.

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