Tap into the Power of Omnichannel Insight

The volume of unstructured data in the world is growing rapidly – 80% of customer data will be unstructured by 2025, according to IDC.

Yet most companies are unable to take advantage of the goldmine of untapped customer insights and the unique signals they provide into customer sentiment, effort, emotion and intent. That means you’re missing the insights you need to empathize with customers as they engage with your teams throughout their journey.

So how can you get started? Join this session to hear from Koren Stucki, VP, Omnichannel CX Strategy, Qualtrics and featured guest Joana de Quintanilha, Forrester VP, Principal Analyst, to find out.

Register for this webinar to learn how to...

• Make it real – understand the types of customer feedback, their use cases, the value they provide, and how to activate them across your organization to fuel continuous improvement and innovation.

• Get started – leverage a simple framework for defining a CX listening strategy that combines solicited and unsolicited feedback for deeper journey understanding.

• Acquire buy-in – get leadership onboard and build champions across the organization.