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introduce yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!
Hello!
I am the Director of Claims Experience at Farm Bureau Insurance Company of Idaho. I’ve been with Farm Bureau for 11 years, but only in the claims world for just 1 ½ years. We have recently expanded into Washington and have some exciting initiatives in the works. I look forward to learning more about all the great things that Qualtrics can do to break down the data we’re gathering.
Welcome to the community Let me know if you have any Qualtrics questions and I'll gladly point you in the right direction.
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Hello!
I am the Director of Claims Experience at Farm Bureau Insurance Company of Idaho. I’ve been with Farm Bureau for 11 years, but only in the claims world for just 1 ½ years. We have recently expanded into Washington and have some exciting initiatives in the works. I look forward to learning more about all the great things that Qualtrics can do to break down the data we’re gathering.
Greetings from Boston!
I’m a client experience leader with 25+ years in consulting, marketing, and business development. Throughout my career, I’ve worked across many industries and roles—from consulting to sales to advertising—which has given me a 360° view of how organizations grow and build strong relationships.
I love using behavioral insights and experience data to bring teams together, strengthen client partnerships, and uncover opportunities for growth. I am so excited that I just earned my Qualtrics Platform Essentials Certification, which deepens my ability to turn client feedback into meaningful action with a technology platform that so many leading companies depend on.
At the heart of my work, I’m passionate about listening, learning, and helping people and organizations thrive through stronger connections.
Greetings from Boston!
I’m a client experience leader with 25+ years in consulting, marketing, and business development. Throughout my career, I’ve worked across many industries and roles—from consulting to sales to advertising—which has given me a 360° view of how organizations grow and build strong relationships.
I love using behavioral insights and experience data to bring teams together, strengthen client partnerships, and uncover opportunities for growth. I am so excited that I just earned my Qualtrics Platform Essentials Certification, which deepens my ability to turn client feedback into meaningful action with a technology platform that so many leading companies depend on.
At the heart of my work, I’m passionate about listening, learning, and helping people and organizations thrive through stronger connections.
Welcome 
Hi everyone! I’m Matt Phillips, Customer Insights Manager for EMEA/APAC at Dexcom, a healthcare company dedicated to improving diabetes management through continuous glucose monitoring. I’ve been using Qualtrics for the past 7 years across multiple roles, and while I’m well-versed in building surveys, dashboards, and reports, my true passion lies in connecting customer experience to business outcomes.
One of my proudest achievements has been elevating our VoC program by linking customer and employee feedback—demonstrating that happier employees truly do create better customer experiences. This insight empowered leadership to remove barriers and make it easier for teams to deliver delight. I also led the successful merger of two legacy VoC programs into a unified initiative, guiding the new team through the transition.
Looking forward to learning from this community and sharing ideas that drive impact!
Hi everyone! I’m Matt Phillips, Customer Insights Manager for EMEA/APAC at Dexcom, a healthcare company dedicated to improving diabetes management through continuous glucose monitoring. I’ve been using Qualtrics for the past 7 years across multiple roles, and while I’m well-versed in building surveys, dashboards, and reports, my true passion lies in connecting customer experience to business outcomes.
One of my proudest achievements has been elevating our VoC program by linking customer and employee feedback—demonstrating that happier employees truly do create better customer experiences. This insight empowered leadership to remove barriers and make it easier for teams to deliver delight. I also led the successful merger of two legacy VoC programs into a unified initiative, guiding the new team through the transition.
Looking forward to learning from this community and sharing ideas that drive impact!
Hi
It sounds like you have achieved a lot! connecting employee and customer feedback to demonstrate the impact is something lots of us continue to look to do.
The VoC program merger you led also sounds like quite an achievement too, I know how much work that can be.
Looking forward to learning from your experience and seeing what insights you share!
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