Experience Community Rules & Instructions | XM Community
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Experience Community Instructions

Discover how to use the Experience Community, new features, & more.

  • 15 Topics
  • 649 Replies
15 Topics
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
👋 Community Introductions

 Welcome to the XM Community! If you've just joined the community, be sure to stop by and 👋 introduce 👋 yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!

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AlonsoC
Administrator
AlonsoCAdministrator
published in Experience Community Instructions
💡 Product Ideation Overview | Evolve

EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas, (suggested enhancements to existing Qualtrics products and functionality), and track their status in the Qualtrics product development process.Prior to Evolve, product ideas had to be created in the XM Community Ideation category, reviewed by Community moderators, upvoted by a critical mass of community members, and then input manually into a data platform to be shared with Qualtrics product managers.Now, customers can share product feature suggestions directly with our product managers, right here in the XM Community. Through Evolve, we have expedited the ideation process, while increasing customer visibility into an idea or feature’s status. IdeasProduct “Ideas” are suggested enhancements to existing Qualtrics products and functionality.  UpvotingAn “Upvote” is a digital representation of your desire for a product idea to be implemented. In Evo

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Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
📄 Get Started in The Qualtrics Experience Community | Instructions

Getting started table of contentsGetting started table of contents 1 | Create your Experience Community account 💜 2 | Set up your profile 👤​​​​​​​ 3 | Introduce yourself 👋 4 | Meet your administrators 👥 5 | Learn the community basics 📄 6 | Participate in programs 🏆 7 | Join groups 👭 8 | Discover product ideas & new product features 💡 8 | Attend events 📅  1 | Create your Experience Community account 💜Use your existing Qualtrics account login credentials to log into the Experience Community (right click on the link to open a new browser tab and keep this page open) then, you will be prompted to continue to step 2, below.  2 | Set up your profile 👤​​​​​​​Set up your profile, where you can update your profile picture, view your badges, & more. Note: At this point, your account will be awaiting admin approval, and the Community will be in “read only” mode for you. After admin approval, move on to step 3, below. 3 | Introduce yourself 👋Introduce yourself to the Experience

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Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
👥 Meet Your XM Community Administrators & FAQs | Admin

Community Admin FAQS Who are the XM Community Admins?Your XM Community admins are @Michael_Cooksey and @AlonsoC What is a Community Admin?Our role as Community Admins is to foster a lively, respectful, and engaging community; thereby, enhancing your experience as a Qualtrics XM Community member! At times, we focus on a lot of the behind-the-scenes, working on new initiatives and content for the community, while other times we focus on engaging directly with our amazing community members. For the quickest response, you’ll want to contact us via our profiles, using the messaging functionality.  If there is an issue with the functionality of the Community; for example, if you are unable to comment on a post, edit your profile, or receive any error messages tag one of us If you ever have a time-sensitive support request, the community might not be the best place to ask it, and tagging a Community Admin will not help get a support-related response. To get in contact with our Support team, s

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craigoliver-walsh
AlonsoC
Administrator
AlonsoCAdministrator
published in Experience Community Instructions
Community Email Change FAQNews

Making moves? We've got you covered! Here's everything you need to know about keeping your Community access: I'm leaving my job - can I still access my Community account?The short answer: It depends on your setup!If you're currently part of your organization's Qualtrics brand, you're likely occupying a seat within their license (and those seats are limited). When you leave, you'll probably need to either:Purchase your own Qualtrics license Ask your new employer if they have a Qualtrics license for you to join, or Switch to a free Qualtrics account You will need to update your Community email in all three scenarios. Reach out to a Community admin and we will gladly assist! What if I'm just switching departments within the same company?Smart move checking first! Here's what to do:Contact your brand administrator to see if your new team is part of the Qualtrics brand If yes - you're golden! No need to update your email address If no - you might need to transition to a free Qualtrics accou

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AlonsoC
Administrator
AlonsoC
Administrator
AlonsoCAdministrator
published in Experience Community Instructions
💡 Create an Idea | Evolve

To create an Idea, you must…1 | Navigate to Evolve 2 | Search for an Idea 3 | Create a Product Idea 4 | Track an Idea’s status FAQ1 | Navigate to EvolveClick “Ideas” in the top navigation of the XM Community to access Evolve Read this post, the Product Ideation Overview | Evolve post, and the instructions under the header “Evolve” before accessing the Evolve tableNoteIf you are unable to view the Evolve table, your device security settings are likely blocking third-party scripts and ads. Unfortunately, there isn’t anything we can do to prevent this, as we cannot influence customer device security settings. We recommend you either access Evolve on a personal device to submit ideas, or that you contact your AE or CSM to submit ideas on your behalf. If you would like, one of our Admins would be happy to contact your account team on your behalf. We apologize for the inconvenience and value your ideas.  2 | Search for an IdeaIn the Evolve table, click the search box below the text “Search I

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AlonsoC
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
New Members! Read this: 🔔 XM Community New Account Approvals

XM Community New Account Approvals: Ensuring the integrity of Community content At Qualtrics, security is always top of mind, and we want to share the important steps we are taking to better secure our community and protect you. In an effort to keep the XM Community as safe and secure as possible, we are introducing account approvals for all new XM Community accounts, effective November 4, 2024. New Account Registration ProcessTo enhance our security measures, we’re implementing a new system for new account registrations. Moving forward, all new members will require admin approval when joining the XM Community. This process will apply globally to all new XM Community registrations. Our team will be reviewing all new accounts during working hours in the Central Time Zone, ensuring that only legitimate customers gain access to the full community experience. Until your account is approved, you’ll still have read-only access to the community, so you can stay informed. Reassurance for Exist

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Michael_Cooksey
Administrator
AlonsoC
Administrator
AlonsoCAdministrator
published in Experience Community Instructions
The XM Community YouTube Channel is Moving

We’re thrilled to announce that our XM Community YouTube channel is merging with the official Qualtrics YouTube channel! This means that moving forward, all our engaging content, including 2-Minute Tips, Experience Spotlight series, and the latest Product News, will be available in one place.As part of this transition, the XM Community YouTube channel will be inactive. To stay connected and receive all the updates and valuable insights you love, we encourage you to subscribe to the official Qualtrics YouTube channel today!👉 Subscribe Here!A huge thank you to all our community members who have already subscribed! 

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AlonsoC
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
AI Content Policy Updates on the XM Community

AI Advancements and the Qualtrics XM Community The topic of AI -- Artificial Intelligence -- is everywhere these days. Now more than ever, people around the world are making use of automations and applications that help us work more efficiently. Additionally, many companies are implementing new AI-based solutions within their product offerings to meet the demand of a workforce looking to make efficiency gains (including Qualtrics).Here on our customer community, we encourage members to make use of AI and similar applications responsibly.Responsible AI Usage on the XM Community:Using sites like Grammarly to check your spelling and language usage Using sites like Google Translate to facilitate communication with other Qualtrics XM Community members around the globe Using applications like ChatGPT to spark creativity when authoring thought leadership content (who hasn’t experienced “writer’s block” before?) Using AI applications for accessibility purposes (such as screen readers, speech-t

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SeanS
Qualtrics Employee
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
Don’t just visit the Qualtrics XM Community: Join our free Community

Don’t just visit the Qualtrics XM Community: Join our free Community by becoming a member so you can ask questions, get help, access our Rank and Rewards program, and also gain direct access to Qualtrics product leaders to provide feedback that will shape the future of our offerings! Joining is super fast and easy: 1 | Create your XM Community account 💜Use your existing Qualtrics account login credentials to log into the XM Community, then, you will be prompted to continue to step 2, below...2 | Set up your profile 👤Set up your profile, where you can update your profile picture, view your badges, & more. 3 | Introduce yourself 👋Introduce yourself to the XM Community and start connecting with other members! Tell us a little about yourself, where you're from, and your Qualtrics use case. Learn more about the benefits of XM Community membership here and here. Questions about joining the XM Community? Ask us in the comments! 

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Michael_Cooksey
Administrator
AlonsoC
Administrator
AlonsoCAdministrator
published in Experience Community Instructions
📄 Community Basics | Instructions

 Community basics table of contents:Community basics table of contents: 1 | What is the XM Community 2 | Types of posts 3 | Answers 4 | Statuses  5 | Categories 6 | Badges 1 | What is the XM CommunityThe XM Community is a place for Qualtrics users to collaborate with other users on industry and product best practices, help others, receive help, track product updates, earn rewards, suggest product features, and more. 2 | Types of postsQuestions: Questions are a type of post that has one specific solution or answer. Example: How do I contact my Brand Admin? When a Question is asked, the user who created the Question and the Admins will have the ability to select the Best Answer.  Discussions: Discussions are posts that do not have the accepted/rejected answer functionality and typically do not have one specific answer. Example: What demographic variables do you typically use to segment your data by when you are analyzing higher-ed survey data? When a Discussion is posted, neither the u

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JoseS
Former XM Community Team Member
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
Subscribe to Qualtrics Product UpdatesTutorial

Receive Product News in Your Inbox!  We want to make sure all Qualtrics customers stay up-to-date on important product news -- here’s how to subscribe and receive updates automatically in your inbox:Whitelist our delivery domain emailFirst, make sure you whitelist our delivery domain: mcooksey@community-mail.qualtrics.comThis is important, as all important notifications are delivered via email or DM on the new XM Community platform.Note: You will receive email notifications when you get an in-platform DM. Make sure you’re logged into the XM Community using your Qualtrics SSO login credentialsAfter logging in, navigate to the Product Release Notes category, and use the “Subscribe” button towards the upper right-hand corner of the screen, as shown below:Locate the “Subscribe” button You can also “follow” Qualtrics staff members (or other XM Community members) via the XM Community!Receive notifications for all member posts by clicking “Follow member” on a member profile, as shown below:Cl

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bstrahin
Level 6 ●●●●●●
AlonsoC
Administrator
AlonsoCAdministrator
published in Experience Community Instructions
📄 XM Community How-Tos | Instructions

 How-To Get StartedRead the below 📄 XM Community Basics & How-Tos 📄 to learn how-to use the XM Community, ordered from simplest to complex. Table of ContentsHow-To Get Started 1 | How-To Create Your XM Community Account 2 | How-To Login to Your XM Community Account 3 | How-To Change Your XM Community Username 4 | How To Add or Change Your Profile Picture 5 | How-To Search 6 | How-To Search for an Event 7 | How-To Comment 8 | How-To Start a Discussion 9 | How-To Ask a Question 10 | How-To Choose a Best Answer 11 | How-To Add Media to your Post 12 | How-To Edit your Post after Publishing 13 | How-To Mention a User 14 | How-To Quote a User 15 | How-To Private Message a User 16 | How-To Follow a User 17 | How-To Report Inappropriate Content 18 | How-To Set-Up Notification Preferences 19 | How-To Subscribe to Category-Specific Notifications 20 | How-To Subscribe to a Specific Topic 21 | How-To Request Badges 1 | How-To Create Your XM Community AccountCreate your XM Community account b

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AlonsoC
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
⭐️ Community Groups: Join Today!

We couldn’t be more excited to officially present to you Groups -- a feature that enables us to connect you with other peers of similar industries and interests through a shared, and sometimes private, space!  What are Groups? 💭We've built a network of Groups as a segmentation of the general XM Community. Our Groups enable community members, like you, to dedicate the conversation to a more specific topic. In Groups, you can can:Connect and network with others through our Group member directory Showcase work and projects in your area of interest, including uploading QSFs and survey templates See upcoming webinars and events specific to your interests View new and important announcements from Qualtrics and Group LeadersWho can join and participate? 👥We have a few different privacy settings for Groups -- private, public and secret. You’ll find the privacy setting in the details of the Group. Most of our Groups are private, where a community account is required to join, post, and view co

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SteveBelgraver
Level 5 ●●●●●
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Experience Community Instructions
📄 Community Rules & Guidelines | Instructions

Rules & Guidelines Treat others with civility, respect, and empathy 💜The Qualtrics community is a shared community resource - a place to share knowledge, skills, and experience through ongoing conversation. Let’s work together to build a collaborative environment and ensure everyone feels welcome to participate and contribute.Note: If you don’t have something nice to say, don’t say it! Treat every XM Community member with the utmost respect. Keep it organized - every post has a home.Do your best to put content in the correct place so that others can easily find your posts. This way everyone can spend more time in the community discussing solutions instead of cleaning up.Choose clear and concise titles for your questions and posts. Search for your question before posting it to make sure it hasn’t already been asked. Post your questions in the correct category and include relevant tags on your post. Stay on topic within a post - if you want to talk about something else, create a ne

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JulieT
Level 3 ●●●

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