JS Webhook Causes Error During Survey

Question

I am using a webhook in the JavaScript of one of my survey questions to export some survey data to Zapier (an automation engine). I am able to successfully send data out with the webhook, however, it then breaks the survey and I get the error “#B.1ykou2s.lnlu16va” shown below when I try to move on to the next question. Any thoughts on what could be the solution? Error after clicking “next” button to go to next survey question: My JavaScript code for the webhook is here: Qualtrics.SurveyEngine.addOnload(function(){	/*Place your JavaScript here to run when the page loads*/      var request = new XMLHttpRequest();      request.open("POST", "https://hooks.zapier.com/hooks/catch/xxxxxxx/xxxxxxx/", true);      var params = {        q_response_id: "${e://Field/ResponseID}",        email: "${q://QID19/ChoiceTextEntryValue/4}",        content: "example content",      }      request.send(JSON.stringify(params));}); Thanks.

TomG · Accepted Answer

The 403 Forbidden error makes me think it didn’t successfully send the data.I think it might be better and easier if you did a Zapier web service call from the survey flow.

Nam Nguyen · Answer

@r2rajcicI think API call from JS is prohibited in someway because you can trigger it multiple time for spamming.The correct way of using API is Webservice in surveyflow:https://www.qualtrics.com/support/survey-platform/survey-module/survey-flow/advanced-elements/web-service/Or webservice workflow:https://www.qualtrics.com/support/survey-platform/actions-module/web-service-task/if you don’t want the API in surveyflow that slow your survey down and you don’t have any immediate need of using the API response.Furthermore, aZapier extension might helps:https://www.qualtrics.com/marketplace/zapier-integration/

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