Read Me: How to use the new Experience Community 💜
Did you all get a chance to read the Mckinsey + Qualtrics Potential of AI Report yet? As per the report, Did you know AI-enabled customer experience (CX) can unlock $100 billion+ in annual EBITDA for the retail industry? So I thought coming out of X4, let’s explore how AI is revolutionizing retail and how you can leverage this opportunity! Key things I am seeing: AI as a Game Changer: AI is transforming key things across the spectrum mainly in 3 ways: Enhancing productivity, elevating growth, and providing opportunities for process improvement Consumer Expectations: Personalized experiences are no longer a luxury; they’re a necessity! QSR Gains: The quick-service restaurant sector could see an additional $40 billion from AI-driven CX. Key Adoption Areas for Retailers: Customer Intelligence: Using AI to analyze customer interactions for insights into preferences and pain points. Experience Design: Implementing personalization engines that tailor customer journeys seamlessly. Operational
Welcome to the Retail Leaders Network Group! This group is a forum specifically for our Retail members. Here are some tips we recommend to help you get started: 👤 Update your profile: Upload a profile picture & fill out your profile fields so others can easily learn more about you. 🔔 Enable notifications: Make sure you follow the Group to receive notifications of new discussions and announcements. (instructions here) 👋 Introduce yourself: Head on over to our Introduction post and learn more about other members. You'll even earn a new badge to be displayed on your community profile when you introduce yourself! We hope this Group becomes a valuable resource for you all, as you build out successful experience programs in your organizations. We're so excited to have you here! 🎉
Welcome to the Retail group! 👋 I’m Nikhil Chauhan, and I’m excited to have you join this important area within our Experience Community and Leaders Network. The retail industry is constantly evolving, and customer experience is key to success. This group is designed to share insights and strategies for enhancing the retail experience, both online and in-store. Whether you’re focused on e-commerce, brick-and-mortar stores, or omnichannel strategies, your contributions are valuable. Let’s discuss: Creating seamless shopping experiences. Leveraging data to personalize customer interactions. Adapting to the rise of e-commerce and changing consumer behaviors. ➡️ Just click the “+ NEW POST” button to start a conversation or reply to an existing one. I’m looking forward to collaborating with you to improve retail experiences! Best, Nikhil
retail Leaders Network.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
