Where is the Salesforce extension?

Question

Hi everyone,I am following this support article for creating Response Mapping in Qualtrics:  Salesforce Response Mapping.  Section 7 refers to the “Salesforce” Task.  My instance of Qualtrics doesn’t have that.  How do I add the Salesforce Extension so I can do response mapping?Thanks,Peter

ccarroll · Accepted Answer

@pmartensen We are currently exploring Salesforce integration - my understanding is that not all licenses include - my license does include Salesforce and I can see additional options to your screen shot above (I’ve provided a screen shot below). You will likely need to engage with the Qualtrics team re your licence.

Sachin Nandikol · Answer

Hello @pmartensen,Please ensure that you have installed 'Salesforce' in extensions (Main Menu → Admin → Extensions, scroll to the far right or adjust your screen zoom). If you have already installed these extensions and still cannot see them, please raise a support ticket with Qualtrics. They will be able to assist you with this issue.Let me know if this helps.

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