Enterprise Holdings is seeking an Experience Owner - Customer Experience!

Enterprise Holdings is seeking an Experience Owner - Customer Experience. The Experience Owner on the Strategy and Planning Team will be responsible for bringing to market the next-generation experience changes for our customers and employees across the Enterprise, National, and Alamo brands. They will do this by integrating with the CX Design Team and will coordinate among multiple internal teams as well as external partners. They will communicate experience change requirements, guarantee job completion, track KPIs, monitor customer and employee feedback while assuring that proper change management is in place to ensure a successful rollout for both our customers and employees. The Experience Owner is involved in the prototype, alignment, and change CX processes.
St. Louis, USA