https://www.fluidrausa.com/en/careers/search?p=job%2Fo2clrfwK

Fluidra’s seeking a Customer Policy & Program Analyst to join our team at our West Coast office in Carlsbad, CA.   

WHAT YOU WILL CONTRIBUTE  

The primary duty for this position is to pull customer data from a variety of platforms, understand the data, and report findings regularly to accurately project the Voice of the Customer to Managers, Directors, and other stake holders. Our current VOC programs include Online Reputation Management, Trade Series Enforcement, Net Promoter Score, Ad Hoc Surveys and NLP of phone call data for product insights. A basic understanding of how these programs impact business outcomes and our customer experience is necessary. You must have a passion for data and a curiosity to perform multiple queries in the pursuit of a better CX. Clear and unbiased communication skills are a must! 

  This position requires an understanding of our two-step distribution business model, with a passion for improving the Customer Experience in our B2B2C environment. Concepts like Customer Effort Score and Lifetime Value of Customer will be developed over time to deepen the value of the analytics produced.