Released On Or Before September 6, 2023

Brand Administration

• Allowed Email Domains: This new section within Organization Settings in the Admin tab allows Brand Admins to restrict the domains that are allowed to be sent emails. This currently only applies to emailing dashboards.

Customer Success Hub

• Closing Tickets: You can now close your open support tickets in the Customer Success Hub.

CX

• Benchmark Editor (CX): A new benchmark, the Business to Business benchmark, has been added for CX dashboards. This benchmark contains key CX metrics such as NPS, CSAT, Likelihood to Renew, and more using data from companies across 11 industries.

Engagement

• Action Planning Permissions: The permission Use action plans is now a dashboard-by-dashboard permission instead of a project-wide permission. This lets you give access to some dashboards’ action plans without having to give access to them all.

EX

• Engagement Headlines Widget: New widget for Engagement and EX 25 dashboards. This widget is designed to present key metrics to managers in a simple and engaging way that allows them to quickly identify areas of opportunity and celebration. Managers can easily create action plans and idea boards based on the insights surfaced in this widget.

• EX Healthcare Benchmark: The EX healthcare benchmark can be added to EX dashboards using the benchmark editor. This new Qualtrics benchmark allows healthcare organizations to track their metrics versus peer organizations.

• Participant Portal: The interface for the participant portal in 360 projects has been updated with a streamlined experience and accessibility improvements. 

• Participants Options (360): The “Manager approves evaluations” setting has been removed. We recommend using “Manager approves reports” and / or “Manager approves nominations” instead.

Text iQ

• Sentiment: The sentiment color palette has been updated, with icons improved as well.

• Textflow: You can now use actionability in your Text iQ-powered workflows.

• Text iQ Functionality: You can now delete analyses from Text iQ.

XM Directory

• XMD Enriched Segments: You can now build directory segments based on Enrichments (data from third-party softwares). 

• Enrichment Data in XM Directory: You can now view sentiment and actionability scores in a contact’s profile card in XM Directory.

XM Platform

• Imported Video and Audio Projects: New project type allows you to import media files into Qualtrics to use the video editor and sentiment analysis. 

• Audio & Video Editor: The audio & video editor for video responses has been updated to include AI-powered analyses that summarize your videos and identify common themes across videos.

XM Solutions

• Hiring Manager Experience: New EX guided solution where users can gather feedback from hiring managers throughout the interview process.

Workflows

• API Authentication for Jira Workflows: API tokens can now be used as an authentication method when connecting to your Jira account for use in a Jira Task or Jira Event.

• Auto Retry Options for Task Failures: New setting for workflows that allows you to control how tasks in your workflow will be retried if they fail.

• Create Experience iD Sample Task: New task in workflows. This task allows you to create samples of contacts to use within a workflow. This sample can then be referenced in subsequent workflow tasks.

• Output Search Within Workflow Run History: You can now search workflow run history based on task output values. Typing in a keyword or value will return a list of runs that contain that keyword or value. Search is not currently available for all task types.

• Salesforce Outbound Message Event: A new event in Workflows that allows you to trigger a Qualtrics workflow based on Flow conditions being met in Salesforce. This event replaces the “Salesforce Workflow Rule Event” and contains the same functionality with notable improvements.

360

• 360 Billing: The 360 Billing page has been moved and revamped for faster, more reliable results in a fresh user interface.

New Support Pages

• Data Security & Privacy for Digital Experience Analytics: This new page details how users can adhere to applicable data privacy and security regulations while using Digital Experience Analytics, in particular explaining the tools available to manage customer data and consent within session replay.

Starting On & After September 13, 2023

All

• None.

Starting On September 20, 2023

Lifecycle

• Emails (Lifecycle): The interface for sending email messages in Lifecycle projects has been updated with several notable improvements. You can now send emails to a participant’s personal email address and you can include an inline email question in your email. You can still schedule single and recurring project invites and reminders. Please note that this feature replaces Lifecycle Message Automations. The support site content for this feature will be published on September 20.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

• You can provide feedback on the Monthly Product Release Notes here.