Is anyone else recently started having problems refreshing their web data connections from Tableau to Qualtrics??? Last week we discovered that every one of my team's workbooks with an existing web data connector can no longer connect to the data. We're getting the error "Failed to get survey responses from Qualtrics. Unable to create extract". Nothing has changed on our end or with the surveys. We can get past the step of logging into Qualtrics when refreshing the connection, but the errors come afterwards. We have a ticket open with Tableau and Qualtrics support was no help. I was able to confirm someone else in our firm has a Tableau workbook with WDCs to Qualtrics and it works fine.

OK. I just walked through the process with my file. I didn't spend much time planning or making it pretty, so you'll see the raw process I used. I added my email and phone number to the very end in case that's necessary. Video is at https://www.screencast.com/t/2qzuF02pEE

The two consistent errors we're seeing in the logs are:The table \\"webdata-direct\\" does not exist.Qualified Name Parse Error --- Invalid inputTableau says it's an issue on Qualtrics' side. But when I call Qualtrics support, they said the issue is on Tableau's side. (That said, Qualtrics support is TERRIBLE now! The people answering the phone are clueless. They're probably effective for basic users, but not for developers. She didn't even understand how WDC works, which makes it difficult for her to support.) GrrrrAny additional advice would be greatly appreciated! I really don't want to rebuild these dashboards; which initially took 60 hours.

WDC in existing Tableau workbooks no longer connecting to data

WDC in existing Tableau workbooks no longer connecting to data | Experience Community

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