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Discuss Qualtrics platform solutions, best practices, & more

11237 Topics
Mike_S
Mike_S
asked in Survey Platform (Before March 2021)
Offlline App freezing on Android 7.1.1.

As an MR agency we use the Offline App extensively, on a mix of iPad minis and Android tablets some running Android 5.1, others 7.1.1. Generally the app performs very well. However we've recently had a number of cases where field staff reported surveys freezing and unable to continue interviewing or upload completed surveys. Strangely, they are able to go into a different survey and work as normal, including uploading. This has occurred on a number of machines, though the common denominator is that they are all Lenovo Tab 4 8" devices running Android 7.1.1. This has happened on multiple surveys. iPads and older Android tablets were unaffected. Any other Offline Survey users out there who have had similar problems.... got any ideas?

123
LaurenK
Former XM Community Team Member
6 years ago
w.patrick.gale
Level 3 ●●●
w.patrick.galeLevel 3 ●●●
asked in Survey Platform (Before March 2021)
Survey cleanup option needed

I had a survey with probably 20-30 blocks within it and probably 500 question fields. Due to workflow issues I was forced to break apart the survey and serve each block in individual surveys. So I would copy the survey to preserve the survey template settings then remove most of the blocks and repeat. The problem I observed once I began looking at the actual survey export file was that these smaller survey projects, that only showed one block in the editor, still had all of these other blocks lying around in the shadows within the survey (not in the trash but in the survey export). This is a BIG problem if you are working with the API on say the 'Get Survey' call and trying to optimize queries to a bloated survey file that you are not able to scrub of all the questions you thought you had deleted from your project. Is anyone else having this problem? Is there a plan to have the software clean up the project of questions and data that were supposedly deleted from the project so th

775
LaurenK
Former XM Community Team Member
6 years ago
P
ParasGadhavi
asked in Survey Platform (Before March 2021)
Use the same survey for multiple utterances

Hi There, I am new to the community and have just recently started using Qualtrics. I am trying to create a survey for my team's performance. I want to track performance by each individual Change Request number. The title of the survey and the project remains the same but I want to change the CR Number for each instance . The CR number is a free text field in the description of the survey. I just realised that if I change the CR number in the description it will wipe out the responses that I would have received for the previous CR number. Can you please tell me what are the options to achieve this ? Thanks in Advance

3312
P
6 years ago
D
davidwng
asked in XM Directory
I can't access my csv data download in excel; what should i do?

in downloading my data as a csv file, when i try to open the downloaded file in excel, it states it couldn't find the file and it may be moved, renamed or deleted. This is strange as i followed the same procedure many times to open it successfully until this block.

732
LaurenK
Former XM Community Team Member
6 years ago
A
androv0210
asked in Survey Platform (Before March 2021)
Using t-test in the Cross-Tab section

I've looked for discussions on this topic, but haven't found anything. Which t-test is Qualtrics using in the Cross-Tab section? Is it one sample, two sample, paired? Which t-test statistics are relevant and how do you interpret their values? Thank you

1412
LaurenK
Former XM Community Team Member
6 years ago
KatharineS
Qualtrics Employee
KatharineSQualtrics Employee
posted in Platform News
Reports & Ticketing Updates!

So who here uses the new Advanced-Reports? I'm excited to let you know that a lot of anticipated updates have been added! For example, you can now add Table Totals to Data Table visualizations, and decide whether these are row or column totals! ! Sometimes, we're afraid to create a public report too early because we don't want to violate anonymity. If Bob is the only person who took the survey so far, and we all look at the public report, we know what answers Bob gave! And maybe we just want to exclude the data-less graphs and stuff from our reports because they're... well, frankly, an eyesore. Now you can adjust how many data points a visualization needs before it appears in a public report with Display Logic! (Not to be confused with the kind of display logic you do in the survey editor.) ! All these new reporting features can be enabled in the Global Settings. As for Ticketing, we've added some features that'll streamline any close-the-loop program! Ticket Forwarding lets yo

101
bstrahin
Level 6 ●●●●●●
6 years ago
C
cleantransportation
asked in Survey Platform (Before March 2021)
possible to download data WITHOUT the associated questions?

Hello, I hope this is the right place to ask this. I'm struggling to begin analyzing data from a survey written with lots of commas inside the survey questions. So upon opening the CSV file, the data gets chopped-up and mixed into columns incorrectly due to these commas inside the questions. Is it possible to download only the data, with question numbers, but without the text of the questions? I've searched the options in Qualtrics and cannot find anything similar to what I need. I've also searched the community and cannot find this question having been asked before. Help! Thank you, John

663
Akdashboard
Level 4 ●●●●
6 years ago
S
Sludemann
asked in Survey Platform (Before March 2021)
Is there a way to not have a footer appear on the end of survey message?

See question.

4834
TomG
Level 8 ●●●●●●●●
6 years ago
R
Ribaudoj
asked in Survey Platform (Before March 2021)
Evaluator link error?

After two pages, an evaluator gets to the last screen with "We thank you for your time for the survey" without clicking the submit button. Why is that? Thank you.

13310
R
6 years ago
T
TimTol
asked in Survey Platform (Before March 2021)
randomize every second block

Hello, I'd like to create a survey including 50 blocks with videos plus 50 (equal) blocks with questions about the videos. I'd like to randomize the order in which the videos are shown, but after each video there should be a question block. Is it possible to randomize every second block (--> only the videos) and keep the question blocks? Or is there a different solution? As I'd like to upload the videos via TXT upload, putting the questions into the video block might become difficult. Thanks in advance Tim

21
TomG
Level 8 ●●●●●●●●
6 years ago
NikaMo
NikaMo
asked in Survey Platform (Before March 2021)
Maths Operation in Embedded Data

Dear Qualtrics Community, I am trying to figure something out: As you can see in my screenshot, I defined that "SumTT1TT2" is the sum of TT1 and TT2. However, when I want to display SumTT1TT2 via Piped text, the result is always 0, no matter what values are behind TT1 and/or TT2. Does anybody know why this happens? Thanks in advance! !

48511
TomG
Level 8 ●●●●●●●●
6 years ago
P
PeterT
asked in Survey Platform (Before March 2021)
Keeping track of randomized items for further use in the survey

Hi, I have 20 blocks in the survey with each containing some text. The idea is to randomly select 2 out of these 20 blocks and show to the person. The person is later asked a question about these two two blocks and has to choose one of them. Is it possible to somehow connect the answer (i.e., "The second text was more interesting") to the actual block that this text was shown, as it is a crucial part of this design? Thanks.

2786
P
6 years ago
MoFar
MoFar
asked in Survey Platform (Before March 2021)
How can I add Star sign to a question?

As part of my survey, participants should choose between different hotel choices and I want to show hotel star levels using actual star symbols instead of writing "4 star".

2635
TomG
Level 8 ●●●●●●●●
6 years ago
J
JF555
asked in Survey Platform (Before March 2021)
Can't copy cross tab tables into my research paper (word doc)

I have created some cross tab tables that I would like to copy into my research paper (word doc). I have tried to download the cross tab to a pdf and then convert the pdf into a word format. However, this still does not work since the margins are not APA and cannot be changed without making the table unusable. Is there a way to move a cross tab table into a word document so that it is APA format?

361
BruceK
Level 2 ●●
6 years ago
S
Sau_Chee
asked in Survey Platform (Before March 2021)
I need help with sending out a survey

I need help with sending out my survey. I had gone into Distribution and selected the Email option. Then in the email message, I had copied in the survey link/url (please see below). However, although I'd provided the link, I'm getting this message: "Message requires a survey link" -- and the Send button's greyed out. Am I doing something incorrectly? Thanks! This is how I had pasted in my survey link/url: Follow this link to the Survey: https://tafensw.au1.qualtrics.com/jfe/.... [I had put in the full link] Follow the link to opt out of future emails: ${l://OptOutLink?d=Click here to unsubscribe}

3364
LaurenK
Former XM Community Team Member
6 years ago
R
RachelACS
asked in iQ Suite
Category % vs. Check %

Hi all - I'm a qualitative researcher, NOT a statistician. That's why I love Stats IQ. But looking at exported data I am often confused about which graphs best represent the data I have. I have related to variables (in this example its Age & Social Media Channel) and when I export the data I have four different bar charts to look at. I get Count and All % are just totals for everything. But then there are different displays of the data under "Check %: and "Category %" and the data looks completely different - what do these mean and when do I refer to one or the other?

583
BruceK
Level 2 ●●
6 years ago
C
cloof
asked in Survey Platform (Before March 2021)
Force response for only one of ten openend boxes

Hi there, I'am wondering how to force an answer only for the first of several open end answers to the identical question. For example, for unaided awareness we are showing 10 OE boxes and would like to force an answer for the first box only. Many thanks in advance!

211
PeeyushBansal
QPN Level 6 ●●●●●●
6 years ago
A
Algerlac
asked in Survey Platform (Before March 2021)
Advances Randomisation: Spread questions on several pages

Dear all, I would like to spread my items of a matrix over four pages and randomise them fully. Therefore I would like to use advanced randomisation, but the button shown in the instructions for randomisation is not shown, I cannot spread the items on several pages. Also, the button does not appear when I create multiple pages in a block. Anyone has an idea why this option is withheld?

122
TomG
Level 8 ●●●●●●●●
6 years ago
G
Gerry
asked in Survey Platform (Before March 2021)
turn off dedupe for testing

Is there a way to turn dedupe off when testing survey distribution?

111
PeeyushBansal
QPN Level 6 ●●●●●●
6 years ago
E
evans
asked in Survey Platform (Before March 2021)
How to display messages based on scores?

Hi, I am designing a study that contains three conditions. Participants will be randomly assigned to one condition: no-alternative, alternative-one, and alternative-two. ! In each condition block, participants will first read a series of scenario. After that, they will answer a question of understanding: to proceed, they need to select all correct answers (1, 3, 4, & 5). Otherwise, they will be directed to read the scenario again. ! To accomplish this, I used the scoring and embedded data functions. I first created three scoring categories: ! I recoded the value of each answer as follows: ! Then I set three embedded data: ! And set the display logic: ! Finally, I set the survey flow: ! However, no matter whether I answered the question of understanding correctly, the wrong feedback was always displayed: ! I could not figure out which part was wrong... Thank you so much!

2508
LaurenK
Former XM Community Team Member
6 years ago
W
WLV_1032
asked in Survey Platform (Before March 2021)
Skip Logic

I would like to add a feature to my question that forces the respondent to go to a specific explanation question if they select either one of two choices. Can anyone share how I can do this? Am I limited to only using this feature with only one choice? Thanks for any help you can give!

1051
mattyb513
Level 4 ●●●●
6 years ago
mklubeck
Level 3 ●●●
mklubeckLevel 3 ●●●
asked in Survey Platform (Before March 2021)
So, I want to make my custom error message "look good" - it seems I'm very limited

related to an earlier question, I plan to use a customized error message - but it seems very restrictive. No rich content editor (like other messages), no images, no tables, etc. I tried creating a General message and hoped I could choose it for the error message...but alas, nope. I have to use a "validation message" which is highly restrictive. Another solution could be if in a multiple choice question I could show a different error (validation) message for each choice made. It seems that I only get one message per question rather than per choice. Any help will be appreciated.

324
mklubeck
Level 3 ●●●
6 years ago
A
alexh
asked in Survey Platform (Before March 2021)
Is it possible to show respondents what questions they've missed?

I'd like to give the option for respondents to skip over questions that they either prefer not to answer at all, or that they need time to think about. Then at the end of the survey I'd like to be able to show them the questions they've skipped so they have a second chance to complete them. Does that functionality exist?

3084
Akdashboard
Level 4 ●●●●
6 years ago
O
OKastner
asked in Survey Platform (Before March 2021)
Is there a way to deactivate Personal Links before their expiry date?

Hi community, I am looking for a way to deactivate Personal Links before they expire. I cannot end the data collection of the survey but some of the Personal Links need to be deactivated as that batch should not complete any more surveys. We are incentivising and, therefore, don't want people to complete the survey late and then expect the incentive. There is a "Delete" option for each Personal Link list - does this do the job or will it simply delete it off the system? Many thanks for your help, Oliver

4391
LaurenK
Former XM Community Team Member
6 years ago
A
Aniello
asked in Survey Platform (Before March 2021)
How can I send the second part of a questionnaire after a period of time?

I designed a survey to test the usage of an App, so after a first questionnaire to collect demographics and let participants download the App I need a follow-up questionnaire (after 2 weeks) to gather feedback about it. Is there a way to automatically schedule it?

2023
LaurenK
Former XM Community Team Member
6 years ago

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