Calculate Overall NPS score for each department in a bar chart in Report | XM Community
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Michael_Cooksey
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1 month ago
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Calculate Overall NPS score for each department in a bar chart in Report

  • April 1, 2024
  • 1 reply
  • 54 views
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Level 2 ●●
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Hi,

I need some help in in showing  the NPS score for each dept in a bar chart in my report. I am able to calculate the overall in a guage chart but couldn’t group it for different categories.

I need to show the data in the following format in my report:

 

Best answer by omkarkewat

Hi @Susmitha Vangala, you can select NPS metric and insert the NPS question and then add the ‘Department’ field in the X-axis.

This is how it will look.

 

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QPN Level 5 ●●●●●
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  • omkarkewat
  • QPN Level 5 ●●●●●
  • 290 replies
  • Answer
  • April 2, 2024

Hi @Susmitha Vangala, you can select NPS metric and insert the NPS question and then add the ‘Department’ field in the X-axis.

This is how it will look.

 

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