Hello Everyone.
I need to create a ticket and assign it dynamically to a team, and every team member needs to be notified. Assign a team dynamically it’s pretty simple, I’ve a defined and embedded data to set the Q_TicketTeam value. The problem is that only the ticket owner receive a notification and I cannot assign dynamically a ticket owner that it’s not a single user because Q_TicketOwner can be set only with usernames.
Is there any way to notify all the team member when the ticket is created?
Thanks in advances for any responses.