Clarification on Extending Survey Link Expiration with Additional Reminder Emails | XM Community
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Clarification on Extending Survey Link Expiration with Additional Reminder Emails

  • January 24, 2025
  • 1 reply
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Mannila
Level 4 ●●●●
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  • Level 4 ●●●●
  • 37 replies

I set up an email distribution for a survey by uploading participant information into the contact list and using it to send emails. The initial email included the survey link, which was set to expire after 3 months. Additionally, I scheduled three reminder emails to be sent to non-responding participants at intervals of 7, 14, and 21 days. These reminder emails also used the same 3-month expiration date for the survey link.

Now that all the emails have been sent and the original expiration date has passed, I’m wondering:

If I add another reminder to the same distribution, will the survey links become available for another 3 months? Alternatively, do I need to set up a new distribution for that panel following the same process again?

Best answer by AlexandreLeduc

If the survey link is expired, the respondent won’t have access to the reminders. A new distribution would be the solution.

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AlexandreLeduc
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  • QPN Level 3 ●●●
  • 45 replies
  • Answer
  • January 24, 2025

If the survey link is expired, the respondent won’t have access to the reminders. A new distribution would be the solution.


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