error while sending an SMS message (FAILED)

SimQualtrics

1. The character length is recommended to be within 153 try changing that.


2. Try checking if you are sending a duplicate text within a 24 hour span.


3. Check if you included phone number in correct format with country code. You can check here


4. To know more about Distribution History and error messages.

The test message failed to send. Please try again.Request Transaction ID: 017d3df0-dfb8-44a4-b6de-f250ecaabed9
Deepak

Deepak

Which extensions do you have in admin --> extensions for messages, Twilio or Infobip?

SimQualtrics
Twilio

We appreciate the incredible contributions you're making to the community Deepak! ⭐️

Deepak
Hey ! Do you know if this information should come from a Qualtrics consultant? 

SimQualtrics
Once you fill the sms form and request Qualtrics support for the toll free number of twillio. You will receive the required details.
Hope it helps!