Hi Community,We’re stumble upon a weird behavior on Qualtrics and needing your view on thisWe are sending personal survey link that expired in 1 day to customer. Base language is Vietnamese The Inactive survey message (Show a message to people who visit your survey after it expires or after you’ve made it inactive.) is customized in Vietnamese, English (US), English (UK)When testing, the message only show the default one: “Your survey session has expired and you cannot continue taking the survey.” No matter if the Base Language is Vietnamese or English….Upon further testing, I’ve found out that the above ‘Inactive survey message’ is only work with the Survey Project expire or inactive. The Link expiration date in Distribution tab will trigger the default one.Is there anyway to customize this? This is urgent. We’ll appreciate any idea 🙏🙏🙏

Tom’s method would work well. You can also try adding the below script to the survey’s Header to customize the link expiration error text based on language. It gets the language code and then searchesthe EndOfSurvey elementfor specific text, replacing it with other text if it found.<script>if (document.documentElement.lang === "EN") {var text = document.getElementById("EndOfSurvey").innerHTML;var result = text.replace(/Your survey session has expired and you cannot continue taking the survey./gi, "English Placeholder Error Text");document.getElementById("EndOfSurvey").innerHTML = result;}if (document.documentElement.lang === "VI") {var text = document.getElementById("EndOfSurvey").innerHTML;var result = text.replace(/Phiên khảo sát của bạn đã hết hạn và bạn không thể tiếp tục thực hiện khảo sát./gi, "Vietnamese Placeholder Error Text");document.getElementById("EndOfSurvey").innerHTML = result;}</script>

@Nam Nguyen,I assume you’ve contact Qualtrics Support, and I’m guessing there is no way to change that message.Instead of using a link expiration date, what if you add expiration date as a embedded data field to the contact records. In the survey flow, check the expiration date and screen-out with your custom messageif it past expiration.

Custom Survey message for LINK EXPIRATION

Custom Survey message for LINK EXPIRATION | Experience Community

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