By default, the individual links the Qualtrics Mailer generates from a contact list are different from the personal links Qualtrics generates from that same contact list for distribution through other channels (e.g., SMS). So, if you contact a respondent multiple ways (which is common in research, especially with hard-to-reach populations), they get an individual link via email and a personal link through other channel(s). Sometimes, this results in a respondent taking the survey twice, once with their individual link and once with their personal link. This increases participant burden and generates duplicate responses, so it’s not ideal.
As a workaround, my colleagues have been generating personal links, adding them to contact lists, and piping them from contact lists into Qualtrics Mailer messages. Is this the best way to distribute the same link via the Qualtrics Mailer and other channels?
Best answer by Deepak
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