Sometimes when I have a question I contact the customer support. If the answer is “Sorry, this is not an option right now” I ask them whether they can forward this as a suggestion to the relevant Qualtrics team. However, they just tell me to post the suggestion here as they say there is nothing they can do, which I find strange. It means more work for the customer. Customer support that tells customers to do the work seems strange. So, please do empower customer support staff to forward suggestions from customers.

I understand your frustration, and you’re not alone in feeling this way. It would definitely be more convenient if customer support could directly escalate feature requests on behalf of users.That said, Qualtrics does prioritize user feedback, which is why they encourage posting ideas here in the Community. It allows other users to vote and add use cases, helping the product team gauge demand and impact. While it might feel like extra work, it actually increases the chances of a feature being considered.

Empower customer support staff to forward suggestions from customers

Empower customer support staff to forward suggestions from customers | Experience Community

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