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Support CSAT Question Configuration


Forum|alt.badge.img+2

Hello all, 

I am setting up our Support CSAT survey, and the first question is rating the service of the associated Support agent. 1-5 stars, 1 being the worst and 5 being the best. 

We uploaded custom images through the rich context editor. When an answer is selected, I want the previous stars to highlight as well. Indicating to the customer how many stars were selected. So for example, if you selected 4 stars, it would auto highlight 4 stars. Any ideas on how to do this? 

 

(currently, it only selects one option) 

 

8 replies

Forum|alt.badge.img+2
  • Author
  • Level 2 ●●
  • 3 replies
  • July 24, 2023

frustratingly, we have had to implement a lot of custom coding. Hoping there is a solution someone has found to do this. Perhaps modifying a “slider” question option? 


Forum|alt.badge.img+32
  • Level 6 ●●●●●●
  • 241 replies
  • July 25, 2023

@JAmbuehl I feel someone posted something similar recently and CSS code was used to solve - unfortunately I can’t seem to locate it for you.

An older post which might get you part way, which does modify a slider question with stars.  Add scale labels to stars type slider question | XM Community (qualtrics.com)

 


Naman_Savla
QPN Level 4 ●●●●
Forum|alt.badge.img+9
  • QPN Level 4 ●●●●
  • 37 replies
  • July 25, 2023

Hi @JAmbuehl You can try using the setup as shown in image below.
 

 


Forum|alt.badge.img+5
  • Level 2 ●●
  • 12 replies
  • July 25, 2023

You could use the slider type of question provided by Qualtrics


Forum|alt.badge.img+12
  • QPN Level 3 ●●●
  • 38 replies
  • July 25, 2023

you need to use slider question, in slider type dropdown select the star, this should solve your problem.


Deepak
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+44
  • 1549 replies
  • July 25, 2023

@JAmbuehl 

If you just want to enable the options perhaps including a JavaScript like below could help.

This could be modified ahead to deselect options as well, but just to give you a go ahead.

Qualtrics.SurveyEngine.addOnload(function()
{
jQuery("#" + this.questionId + " input").change(function(){
	var checked= jQuery('input:checked').length
			for(let i=0;i<checked;i++){
	jQuery('input').eq(i).prop("checked",true);

		}
		});
		});

 


Forum|alt.badge.img+2
  • Author
  • Level 2 ●●
  • 3 replies
  • July 25, 2023
Siva Sai wrote:

You could use the slider type of question provided by Qualtrics

The issue with this is the coloring / size of the stars. We are wanting the stars to be more prominent and to match our coloring. Which I dont see any easy way to do on the slider question. 


Forum|alt.badge.img+2
  • Author
  • Level 2 ●●
  • 3 replies
  • July 25, 2023
Deepak wrote:

@JAmbuehl

If you just want to enable the options perhaps including a JavaScript like below could help.

This could be modified ahead to deselect options as well, but just to give you a go ahead.

Qualtrics.SurveyEngine.addOnload(function()
{
jQuery("#" + this.questionId + " input").change(function(){
	var checked= jQuery('input:checked').length
			for(let i=0;i<checked;i++){
	jQuery('input').eq(i).prop("checked",true);

		}
		});
		});

 

Appreciate the start with this! going to touch base with my team and see if this is an option. 


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