+9I’m building out a form for our Compliance team to track Official Complaints. These responses will generate tickets to help them track the progress of these complaints. I know the ticket workflows are able to send out reminder emails based on Created Time and Last Updated Time. But I’m trying to send out an email reminder when a date “Response Due” is in 7 days. I’m not sure if there’s a way to do this with the ticket workflows or with a normal workflow.
Thanks!
+22Wouldn’t your response due be based off Created Time?
+32If it isn’t based on Response date/time, you could create an embedded data filed with a date (current or offset but a period). Add that embedded data as data in the ticket (Response Due or something) and then in the Ticket Workfow section trigger the event based on that date.
https://www.qualtrics.com/support/survey-platform/actions-module/ticketing/ticket-workflows/
+9
Response due operator options within the Ticket Workflow:
VS.
Created Time operator options within the Ticket Workflow:
Is that what you were describing? Cause after reading your response a second time I thought you may have been onto something else I wasn’t quite following. Thanks!
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