Is there a way we can send an automated email notification to a user if a ticket is not resolved within 48 hours?
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@Abdul ,
Don't think such feature is available.
But close you can get is by the following way-
have two task 1. ticket 2. Email(with When: send after 2 days set ) and have a message as "ignore if already resolved"
Don't think such feature is available.
But close you can get is by the following way-
have two task 1. ticket 2. Email(with When: send after 2 days set ) and have a message as "ignore if already resolved"
I wish if in the email task I could select a condition - If ticket is open after 2 days then send the Email. 😀
> @Abdul said:
> I wish if in the email task I could select a condition - If ticket is open after 2 days then send the Email. 😀
Yes....
> I wish if in the email task I could select a condition - If ticket is open after 2 days then send the Email. 😀
Yes....
Hey @Abdul! If you have not yet already, I'd recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. Be sure to review the How to Write a Good Product Idea template and our Ideation Guidelines before you post your idea! 
Hi @Abdul
You can also do this through "Ticket reminder" feature. If this feature is not enabled then please ask CSM about it.
You can also do this through "Ticket reminder" feature. If this feature is not enabled then please ask CSM about it.
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