could someone explain me why this error occured? | XM Community
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Hi folks,

I have received a number of partially completed surveys, even though I should only receive 100% completed surveys. Could anyone explain me how I could prevent this error? I have attached a picture to show what's happening!
Check your survey settings- if your survey is set to "Record responses after 1 hour" (or one week or whatever), this will happen. I bet that these participants simply started but did not complete the survey, and your settings moved it to "complete".



Otherwise, you have set up your logic or filters in a way that is forcing them out before they see those questions.



!
Kate,



thank you so much for your help, this is exactly what happened to my survey

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