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Label disappearing for text entry in matrix question

  • 5 October 2018
  • 3 replies
  • 14 views

Here is what I see when I preview the question individually: !
And here is what I see when I take the survey: !
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Best answer by MohammedAli_Rajapkar 8 October 2018, 08:01

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Userlevel 7
Badge +33
Check by analyse and publish survey. Refresh browser. It happens sometimes not always. Try taking more survey run and confirm if it is still happening.
Userlevel 7
Badge +20
You can check taking preview link in the different browser and different device... if its an issue for the different browser then please report it to Qualtrics support team.
Update: contacted Qualtrics user support, and we learned that something about JavaScript in *adjacent* questions was messing up display in this question. Had to use different JavaScript in adjacent question to make this question display properly. Now the code I had originally found here works: https://www.qualtrics.com/community/discussion/2129/display-text-entry-field-to-the-right-of-the-question

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