Hi, I have a 5-point Likert scale question in my survey. When I export the data and analyze the outputs of this question I am seeing values of 6. Does anyone understand why Qualtrics is outputting a higher value than the scale? Thanks

Check the survey question and how it is coded. In the survey view, you can click on the grey gear or cog to the left of the question and select "recode values." This will show how the scale is currently coded and you can make adjustments. Occasionally the numbers of my scaled questions get funky like starting with 11 and go to 15 for a 5 point scale. Any edits you make on the survey will be updated in the data & analysis tab and when you export your data.

The skip in id numbers is caused by editing (i.e., adding/deleting scale points). Qualtrics does this to prevent you from erroneous data (i.e., different answers with the same id). Recoding should have worked as long as you published after you recoded.

Why does exporting 5-point Likert scale responses result in values outside the scale?

Why does exporting 5-point Likert scale responses result in values outside the scale? | Experience Community

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