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Michael_Cooksey
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19 days ago
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Assistance Needed: Qualtrics to SuccessFactors Integration Issue

  • September 13, 2024
  • 3 replies
  • 145 views
S
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Hello Community,

We are encountering an issue with our integration between Qualtrics and SuccessFactors. The error message we receive is: "Unable to connect account; review credentials and try again."

We have already checked the following details:

  • Username: 
  • API Key: 
  • Datacenter Domain: 
  • X.509 Certificate Private Key: ...
  • Company ID: 

Despite confirming that these details are correct, we are still facing connection issues. Has anyone experienced a similar problem or have suggestions on how to resolve it? Any assistance or advice would be greatly appreciated.

 

Regards | Savio

Best answer by ISJ

The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.

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3 replies

ISJ
Level 2 ●●
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  • ISJ
  • Level 2 ●●
  • 13 replies
  • September 25, 2024

Hi @SavioJames,
I face exact the same issue. Did you find a solution on this?

Thanks.

BR.
Ib

ISJ
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  • ISJ
  • Level 2 ●●
  • 13 replies
  • Answer
  • December 6, 2024

The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.

AlonsoC
1 person likes this
  • AlonsoC
    AlonsoC
AlonsoC
Administrator
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  • AlonsoC
  • Administrator
  • 214 replies
  • December 12, 2024
ISJ wrote:

The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.

Thanks for sharing your solution, ​@ISJ! I'll mark it as 'Best Answer' to help others in the community.

ISJ
Michael_Cooksey
2 people like this
  • ISJ
    ISJ
  • Michael_Cooksey
    Michael_Cooksey

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