Where to view the standard survey messages of Qualtrics that is displayed to the respondent | XM Community
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Where to view the standard survey messages of Qualtrics that is displayed to the respondent

  • December 11, 2023
  • 9 replies
  • 100 views

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Hi,

 

When a respondent is responding to a survey, there are few messages that come up by default, for example in the below cases :

  1. In a question with REQUEST RESPONSE, if respondent doesn’t enter/select any value, standard message is displayed that response was not provided
  2. If a survey link is kept open and no activity takes place, a message comes up.

Where can I see those messages and can we have custom messages ?

 

Regards,

Neha Tank

9 replies

MattiasM
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 328 replies
  • December 11, 2023

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  • Author
  • Level 3 ●●●
  • 84 replies
  • December 14, 2023

Thanks for sharing the link. I went through all the links. But the customer says, when he keeps the browser for long time and does no action, he gets the below message: 

 

English translation : Your session has ended and your response, if any, has been recorded.

Where can I change this message ?


MattiasM
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 328 replies
  • December 14, 2023
Neha Tank wrote:

Thanks for sharing the link. I went through all the links. But the customer says, when he keeps the browser for long time and does no action, he gets the below message: 

 

English translation : Your session has ended and your response, if any, has been recorded.

Where can I change this message ?

Good morning from a sunny Sweden!

You go to your project. Go to “Survey Options”, then go down to “Expired Survey message”, click “Custom” and then you can create a new message under which user you want it to be sored under. 

 

All the best

-Mattias

 


ArunDubey
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • December 14, 2023

@Neha Tank ,Is he taking run through unique link? also please check the expiry date of unique link and as well as of survey under survey option.


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  • Author
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  • 84 replies
  • December 15, 2023

@ArunDubey , yes it is a personalized link.


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  • Author
  • Level 3 ●●●
  • 84 replies
  • December 15, 2023

@MattiasM , I am unable to find the option of Expired Survey Message. Below is screenshot for your reference:

 


MattiasM
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 328 replies
  • December 15, 2023
Neha Tank wrote:

@MattiasM , I am unable to find the option of Expired Survey Message. Below is screenshot for your reference:

 

Hello and good morning from a rainy Sweden!

You need to click the “Set specific start...” button under “Survey Availability” for it to open up.

All the best

-Mattias

 


ArunDubey
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • December 15, 2023

Hi Neha, you should check the expiry date on your personalize link.

please refer below link:

https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/personal-links/


ArunDubey
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • December 15, 2023
Neha Tank wrote:

@MattiasM , I am unable to find the option of Expired Survey Message. Below is screenshot for your reference:

 

Currently no expiry date is mentioned under survey option. So your personalized link must be expired. Please check your survey unique link. If these are expired then you will need to regenerate new links. 


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