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Emails gets blacklisted when uploading

  • November 20, 2019
  • 2 replies
  • 183 views

Hi there, When I try to upload a contact list let's say A in which there are 10 contacts. John - abcsomemail.com Kira - abcsomemail.com Some of the contacts are partners which has same email but different first name. I have noticed that qualtrics only uploads the first email and ignore the second one if the email is same. Can you please help? Thanks

2 replies

JenCX
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 684 replies
  • November 21, 2019
Do you have automatic deduplication turned on?

  • Author
  • 9 replies
  • November 21, 2019
Hi @JenCX , Thank you. I did'nt know this concept but it was worth looking. I have one question - what will be the best way to upload the contacts? Do I remove the duplicate emails (with different firstname) from excel and create new list?

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