Hello,
I have data that is in checkbox format (i.e. check all that apply) and I want to recode those checks to different values/weights. I've done this with the 'recode values', e.g. making the first tickbox worth 3, the second 4, the third also 4, etc. 
However, when I export the data (excel, 'Split multi-value fields into columns', I only get data values that are 1 or blank (sample below has all 3 items ticked, only two variables show up, #1 and #3), and one variable field is deleted. Furthermore, the actual weighting/score that I asked qualtrics to code it into is appended to the variable name instead.
If I don't split the multi-value fields, I am also missing an entry, in this case the column for the overall item reads '3,4'. The only way I can get all three data points to export is if I have three different weights/scores, and even then I still get 1 and blanks for the data and the scores appended to the variable names.
What am I doing wrong? This seems like it would be straightforward?
edit: I also tried making a brand new survey and the same thing happens
Recoded values not showing up in export correctly
Best answer by Kate
Sounds to me like an error with the system then- agree by all accounts you should be getting what you need. If you haven't already, make sure you contact support so they can escalate to engineering if needed.
This sounds silly, but did you publish the changes you made? I would Publish and then refresh my account: 
"Refresh account" is sort of a "Have you tried turning it off and back on again?" type solution for Qualtrics. Any time I think, "Gosh- this should work. Why doesn't it?" Nine times out of ten, a refresh account works.
Alas, I did try that, but always a good reminder! Changes I make do show up (e.g. if I change the recode values to 1.3, 2.3, and 3.3, I see those reflected in the data export, but in the same pattern as above, the variable name as 1.3 appended etc and the recode values are still 1 and blank). Thanks though!
Sounds to me like an error with the system then- agree by all accounts you should be getting what you need. If you haven't already, make sure you contact support so they can escalate to engineering if needed.
This is happening to me too! I recoded values and published the changes, but the later responses that came in did not have the correct recoding.
Did you ever resolve this issue?
I've been running into this same issue as well and have been working with Qualtrics Support for the past couple of days. In my situation I have recoded race categories into all separate values that I want to appear in the survey and just like what happens with you, if I select splitting multi-values instead of the recoded values appearing in the columns the values are all 1's or blanks. If I unselect splitting multi-values then the recoded values appear but in 1 column only. I worked with Qualtrics Support and unfortunately they said they currently don't have a workaround for what I want to do.
Probably will have to do a Matrix to get away with this. but if any Qualtrics Developers see this comment, you guys should really look into making "Select all that apply" questions being able to recode to what we want to do.
It’s been a few years and this is the same (for me). Maybe I’m not selecting the right options. This is a “check all that apply” multiple choice question called ‘relstat’. Recode Values helpfully asks what I want my new variables named, then ignores this. I get relstat_1, relstat_2 etc. when what I would really like is relstat_fwb, relstat_str, relstat_ltr, relstat_mar, etc.
Can this be done with current options that I’m not doing right? Maybe in the Export Data dialogue? Is this implemented? If it’s not possible, can Qualtrics devs please get rid of the illusion that it is?
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