Error: You can only view this survey. To make edits, we recommend reaching out to the survey owner for additional access. | XM Community
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Michael_Cooksey
Administrator
20 days ago
Solved

Error: You can only view this survey. To make edits, we recommend reaching out to the survey owner for additional access.

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Hello everyone

 

When I want to edit my survey, I get the error: You can only view this survey. To make edits, we recommend reaching out to the survey owner for additional access.

Problem is, I am the owner. 

I have tried to reach out to support, but the chat is not available and i haven’t gotten a respons on my mail (less than 24h).

 

This survey needs to be completed today and distributed 😣

Does anybody here have a solution?

What I tried:

  • Log out and log back in
  • Refresh account
  • Tried to collaborate with myself 🤓

Thank you for your time

Best answer by Nam Nguyen

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

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5 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • Nam Nguyen
  • QPN Level 8 ●●●●●●●●
  • 1091 replies
  • Answer
  • October 23, 2023

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

Nam Nguyen - XM Technology Consultant | DXCON Vietnam
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2 people like this
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    ScottG
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    Sophie_CoCo
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Level 5 ●●●●●
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  • ash123
  • Level 5 ●●●●●
  • 276 replies
  • October 23, 2023

Have you tried another browser or clearing cookies/cache?

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2 people like this
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    ScottG
  • S
    Sophie_CoCo
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dxconnamnguyen wrote:

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

I have been able to finish the work by creating a new user and using that account for editing. Thank you very much for that temporary solution! I will wait for support to help me with my account.

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2 people like this
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    ScottG
  • A
    ash123
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ash123 wrote:

Have you tried another browser or clearing cookies/cache?

Yes to both...

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1 person likes this
  • S
    ScottG
Nam Nguyen
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+29
  • Nam Nguyen
  • QPN Level 8 ●●●●●●●●
  • 1091 replies
  • October 23, 2023
Sophie_CoCo wrote:
dxconnamnguyen wrote:

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

I have been able to finish the work by creating a new user and using that account for editing. Thank you very much for that temporary solution! I will wait for support to help me with my account.

Glad to know that 👍

Nam Nguyen - XM Technology Consultant | DXCON Vietnam
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1 person likes this
  • S
    ScottG

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