can you add sending rules other than merge/dedup on a mailing list? | XM Community
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can you add sending rules other than merge/dedup on a mailing list?


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Have a customer who may want to load and send invites themselves through Qualtrics .  They have rules that we apply before loading our mailing lists each day.  For example, if manager field is blank, we don’t send the invite.  Is there a way to add  a custom rule like this within the Qualtrics platform?  I only see options regarding deduping or merging and no ability to suppress a record for any other reason?

4 replies

Umang Upadhyay
QPN Level 4 ●●●●
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  • QPN Level 4 ●●●●
  • 117 replies
  • February 8, 2024

Hi @jennoligee, Yes we can have custom rules to mailing lists before sending out invites.

Navigate to the "Custom Rules" section within the contact list settings. Here, you can define rules to filter out records based on specific criteria, such as the manager field being blank. You can usually achieve this by setting up a condition like "Manager is not blank" or "Manager is not equal to [blank]".

 


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  • Author
  • 2 replies
  • February 9, 2024

Thanks - are you talking about an enrollment rule?  


Shashi
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  • Level 8 ●●●●●●●●
  • 633 replies
  • February 10, 2024

If you are loading the mailing list via contact import automation then we can add rules in the associated distribution automation.


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  • Author
  • 2 replies
  • February 12, 2024

Ah!  Thank you!


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