Hello XM Community! I am new here and look forward to what this forum has to offer. I’m hopeful that someone can give me insight how to tackle a problem that I’m encountering.
I have a custom CX metric where I am displaying customer scores using the horizontal bar chart dashboard widget. This custom metric is an average of top to box scores across four questions, and I am wanting to display customers that are greater than X% in one widget, and customers less than X% in another widget. Unfortunately, I am not finding a way to filter this custom metric to display as I had hoped. Using the Top/Bottom N Values does not achieve what I am looking for, as the surveys remain active, and results may be returned in both top/bottom widgets, which I do not want.
Any thoughts? Thanks in advance!
-Nathan
