I can't access my csv data download in excel; what should i do? | XM Community
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I can't access my csv data download in excel; what should i do?


in downloading my data as a csv file, when i try to open the downloaded file in excel, it states it couldn't find the file and it may be moved, renamed or deleted. This is strange as i followed the same procedure many times to open it successfully until this block.

Best answer by LaurenK

Hey @davidwng! It looks like you reached out to our support team regarding this issue, and they were able to help you export your data to excel!
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2 replies

PeeyushBansal
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 1143 replies
  • August 3, 2018
Can you try downloading again and open. File download may have interrupted in between.

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • 900 replies
  • Answer
  • August 3, 2018
Hey @davidwng! It looks like you reached out to our support team regarding this issue, and they were able to help you export your data to excel!

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