Hard and Soft Bounces | XM Community
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Michael_Cooksey
Administrator
23 days ago

Hard and Soft Bounces

A
Is it possible to create a report in Qualtrics that shows the number of hard and soft bounces? Currently I can only see the global total for bounces. Also what's the best way of getting back to the data to remove the hard bounces (assuming the soft bounces might work next time they're tried?)

    2 replies

    A
    • Anonymous
    • 0 replies
    • December 4, 2019
    you can use variable bounce type to solve this.
    B
    1 person likes this
    • B
      bourdeax
    B
    • bourdeax
    • 1 reply
    • February 27, 2020
    > @Rock said: > you can use variable bounce type to solve this. Would you mind elaborating on this? I am not sure where to start so that I can see variable bounce type. Thanks!

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