It has been one year and 7 months since I joined Valley Bank. I know that because LinkedIn tells me this not because it feels like one year and 7 months.
It feels more like 6 months.
When I reflect back on my post about building a research and service design practice inside a 90-year old institution from a little over a year ago, what’s interesting is I was hyper focused on building the foundation for the future team. I was barely thinking of the importance of finding and hiring the right people to help me build this foundation.
And yet, looking back at the past year, the most memorable moments (and moments I am most proud of) are the moments I’ve spent hiring, coaching and leading alongside this team that came together over these twelve months. Admittedly, the moments spent asking about security reviews of software or redlines of MSA’s are not high on my list — though important.
I'm looking to grow our leadership team, adding a UX Research Lead to the team, which is comprised of UX Design, Experience Strategy and UX Research. The job req is online with all the details. You can also read a bit about what we are up to in this Medium post.
Responsibilities Include, But Are Not Limited To
- Manage a team of UX Researchers including hiring, development, coaching, performance reviews and corrective actions as needed.
- Develop the vision and drive the action plan for how the UX Research function will scale to deliver top-tier results.
- Provide ongoing thought leadership and support to colleagues that want to conduct evaluative and generative research.
- Design, manage and lead user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before bringing them to market.
- Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data.
- Translate insights into actionable recommendations across digital and physical products, services and spaces, providing a continuous pipeline of data to improve the consumer and commercial customer experience.
- Collaborate with business stakeholders, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
- Create communication tools, such as journey maps, service blueprints utilizing the appropriate tool for the task.
Find me on LinkedIn if you are interested or apply today.
