Cornerstone OnDemand is Looking for a Client Experience Analyst

We're looking for a Client Experience Analyst (Santa Monica, CA) The Client Experience Analyst will focus on collecting and analyzing client feedback in the form of surveys, questionnaires and through one-on-one client conversations in order to ultimately improve client satisfaction. This individual will own all client lifecycle survey administration for the Cornerstone organization, applying appropriate methodologies and survey design principals. This person should understand how to collect data, think about it critically, and consider the client experience first and foremost. The Client Experience Analyst must be able to partner cross-functionally and articulate findings, turning complex data into meaningful, actionable analysis. Additionally, this individual will own and manage our Close the Loop program designed to ensure that our clients are being heard and that their sentiments are communicated throughout relevant internal teams. Executive presence and communication skills are a must. In this role you will... • Administer all client surveys via Qualtrics (design and deliver surveys, manage accuracy of data/integrations, analyze findings, drive response rates) • Work cross-functionally on client experience projects. • Present client feedback as actionable insights for Cornerstone’s cross-functional teams; emphasize both quantitative and qualitative aspects and communicate trends and themes • Create and manage dashboards/reports for recurring surveys to be shared with a team on a continuous basis • Take full ownership of each project and guarantee correct execution • Correlate open ended responses to quantitative data to draw smart conclusions on why clients responded the way they did • Objectively listen to client feedback during the early stages of our relationship, and escalate if appropriate • Gather executive feedback through email and personal phone conversations, and aggregate for reporting • Socialize positive sentiments across the organization so that teams and individuals can replicate and incorporate best practices into their own roles and responsibilities • ...and being the rock star that you are, be willing to take on additional responsibilities as needed You’ve Got What It Takes If You Have... • A bachelor’s degree • Survey design and administration experience • Strong analytical skills and ability to identify stories and patterns data • Advanced skills in Excel and preferably experience with other data analysis/reporting tools (such as Tableau or Salesforce) • Strong business acumen, ethics and high integrity • Ability to multi-task in a dynamic, fast-changing entrepreneurial environment • Excellent communication skills (verbal and written) Extra dose of awesome if you have... • Experience with VoC (Voice of Customer) programs and NPS framework • Experience with Qualtrics If you're interested in applying please do so here: https://www.linkedin.com/jobs/view/client-experience-analyst-santa-monica-ca-at-cornerstone-ondemand-1282341989/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic