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We are setting up our closed-loop feedback system. One of the feedback channels will be a contact us form on our website where we get a lot of question that we can easily answer with a templated response. This includes queries about our hours of operation, employment opportunities, etc. 

I was wondering if there was a way to create a ticket, send an email from a template to the customer, and then close the ticket through the workflow. I know I can do each step separately, but I would like to have the email as part of the ticket’s email history. 

Is this even an option? 

Hello @nryalls, 

You can explore the "Notify User When a Ticket is Created" option within the Ticket task settings. This could serve as an alternative solution for your needs.

Let me know if this helps.

Thanks, @Sachin Nandikol. I was thinking more along the lines of an email sent to the respondent rather than internal Qualtrics users. 

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