We are setting up our closed-loop feedback system. One of the feedback channels will be a contact us form on our website where we get a lot of question that we can easily answer with a templated response. This includes queries about our hours of operation, employment opportunities, etc.
I was wondering if there was a way to create a ticket, send an email from a template to the customer, and then close the ticket through the workflow. I know I can do each step separately, but I would like to have the email as part of the ticket’s email history.
Is this even an option?
