Salesforce App Qualtrics integration issue | XM Community
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Hi everyone,

I am facing an issue with the Salesforce Qualtrics integration.

Use case:

Customer data will be sent to Qualtrics from Salesforce through Salesforce Outbound workflow.

Once the response is recorded, the data will be sent back to Salesforce - Response mapping workflow.

We would also want to visualize the Qualtrics dashboard in Salesforce- using Salesforce App feature.

 

Issue:

As I installed the App in Salesforce to connect Qualtrics, the existing workflow for Outbound message suddenly crashed and now it says that it is unable to connect to the account.

We tried troubleshooting the issue, reverting the permissions back to the original ones, still the issue persist.

 

Has anyone come across this issue while enabling the Salesforce App.

Hello @Aquib_Sirkhot -- Thank you for your post! I am so sorry to read about the issue you have run into. I am not sure if you have managed to solve this issue via another channel or contact with Qualtrics team members, but I have asked to get some assistance with this internally. I will let you know what I hear. Thank you for your patience! Feel free to DM me if you have any additional questions or concerns in the meantime. 

@Aquib_Sirkhot -- Confirming that the Product Manager for Integrations at Qualtrics has reached out to you directly via email to resolve. Please comment or DM me for additional assistance. Thank you again for your patience as we looked into a resolution for you!

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