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Survey Score Email Trigger

  • July 25, 2022
  • 2 replies
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I've created a survey with a number of Likert scale questions and respondents get a score for that block at the end of the survey (e.g., 30/100). Is there a way to set a condition so that an email is triggered if the TOTAL score of all items is a specific number or greater (e.g., 70 or higher)? I can only seem to be able to find the option for emails to be triggered when individual questions have specific scores. Thanks so much!

Best answer by Tom_1842

Hi there, I commented on a post recently that was similar to this:
https://community.qualtrics.com/XMcommunity/discussion/comment/47618
You'll want to save off the Score total as Embedded Data and then add a condition to the Workflow so that the Email Task only triggers if the Embedded Data value is greater than or equal to a certain value.

2 replies

Tom_1842
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  • Tom_1842
  • Level 8 ●●●●●●●●
  • Answer
  • July 25, 2022

Hi there, I commented on a post recently that was similar to this:
https://community.qualtrics.com/XMcommunity/discussion/comment/47618
You'll want to save off the Score total as Embedded Data and then add a condition to the Workflow so that the Email Task only triggers if the Embedded Data value is greater than or equal to a certain value.

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  • banderson
  • Author
  • July 26, 2022

That's perfect! Thanks so much!

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