I've created a survey with a number of Likert scale questions and respondents get a score for that block at the end of the survey (e.g., 30/100). Is there a way to set a condition so that an email is triggered if the TOTAL score of all items is a specific number or greater (e.g., 70 or higher)? I can only seem to be able to find the option for emails to be triggered when individual questions have specific scores. Thanks so much!
Solved
Survey Score Email Trigger
Best answer by Tom_1842
Hi there, I commented on a post recently that was similar to this:
https://community.qualtrics.com/XMcommunity/discussion/comment/47618
You'll want to save off the Score total as Embedded Data and then add a condition to the Workflow so that the Email Task only triggers if the Embedded Data value is greater than or equal to a certain value.
+28Hi there, I commented on a post recently that was similar to this:
https://community.qualtrics.com/XMcommunity/discussion/comment/47618
You'll want to save off the Score total as Embedded Data and then add a condition to the Workflow so that the Email Task only triggers if the Embedded Data value is greater than or equal to a certain value.
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.